Registration on this website
To register on this website (SP2RFOODS.COM), you must be over 18 years of age.
When you register, you will be asked to provide your details, you must ensure that the details you provide during registration or anytime are correct and complete. Please inform us of any changes to your information by updating your details at any time to ensure our records are correct.
Shipping & Delivery
We do delivery to the whole of UK residential addresses/Post codes.
Privacy & Security
To ensure a safe and secure shopping environment for all customers, SP2RFOODS reserves the right to use reputable security devices and systems. We protect the privacy and confidentiality of your information, including personal information.
SP2RFOODS may change its policies occasionally, please check our policy page from time to time.
Returns, Refund & Replacements
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace it as long as it is within the relevant cancellation period.
For all non-edible grocery products you have 14 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.
Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:
Complaints regarding fresh and frozen items must be made within 24 – 48 hours after delivery. Due to the perishable nature of these products, any complaints received outside this timeframe will not be eligible for refund. Customers are advised to inspect their fresh and frozen items upon delivery and report any issues promptly to ensure a timely resolution.
Requesting for a refund
If you have posted the item(s) back to us (for Online delivery), we will arrange for a full refund. You can choose either a refund or an exchange which will be posted back to you as a new purchase and associated delivery paid by you. We will refund your money in the same way you paid for the item(s).
By credit or debit card : Your money will go back on the same card. Allow 3-5 working days for the refund to show in your account.
By online credit: Your refund will be credited into your online account for you to use on your next shopping or share with a friend.
If your item was purchased at an offer price, your refund will be based on that promotional price.
Your statutory rights
Don’t worry, our guarantee in this policy does not affect your statutory rights.
Ordering
If you choose to order online and collect from one of our stores, the time slot and store for collection will be agreed with you when you place your order.
Please note that you will be unable to collect your order earlier than the agreed time slot at the time you place your order. If you arrive late, you may still be able to collect your order.
Please bring your order number and the Bank card you used to pay for your order (We will not be able to give you your order unless you produce an appropriate form of I.D.).
Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Payment, Pricing, Online Pricing & Promotions
We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro and JCB. We also accept PayPal, Klarna, and ClearPay. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access. We will let you know if products are not available for any reason after we have pre-authorised your order. We will return amounts already pre-authorised by way of credit to your credit or debit card.
Prices and VAT
Please note that the prices on our website are guides only. The actual price you pay will be the price captured online at the time your order is picked for processing. Once orders are captured, notification emails containing the order invoice are sent to the customer as proof of purchase. The actual order value cannot be determined until the day of delivery, because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.
Online Pricing
To ensure your items arrive in perfect condition, our online prices include the cost of specialist packaging designed to protect your products during transit. This is part of our commitment to delivering the highest quality and satisfaction directly to your door.
Promotion
We give customers a reason to buy as the more they spend, the more they are rewarded! We always ensure our customers get great value for money, by providing amazing deals.
Cheaper Alternatives
Please note that cheaper alternatives on our website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health, and ingredient differences between the products suggested.
Updating Account Information and Customer Services
To change your account information, click on “My Account” on the right tab at the top of the page. Once you enter your login information you will be taken to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.
Customer Services
If you have an order query, please email us at support@sp2rfoods.com
SP2RFOODS.com website is owned and operated by SP2R FOODs Ltd (company registration number 16333463 ), a company registered in England and Wales, whose registered office is located in Manchester, United Kingdom
SP2RFOODS is an online groceries supermarket. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market. Our aim is to make top quality African foods and drinks accessible and affordable to consumers in the United Kingdom.
